Contact Service Center of Laptop-adapters.co.uk

You are visiting the Contact Service Center of laptop-adapters.co.uk. Welcome to inquire about orders, adapters, switching transformers.

FAQ.

1. Why I have not receive my items?

if you didn't receive the tracking number, please enter your order id and Email here, you will receive an email about the order status, the delivery time, the Tracking Number and the Tracking URL of your order.

Just one click, you can know your order staus in the email.

Order ID:
Email :
Verification:

Common reasons why products are not shipped

• Many customers have purchased the same product. But it is wrong at last, so, we need to confirm the ac adapter model or interface size with you again. Please check your email to see if you have received our contact email.
• There is something wrong with your zip code or address. We have sent you an email
• What you purchased is a second-hand power adapter. We have sent you photos or videos via email to see if you accept it.
• The product you bought happens to be out of stock, and we have sent you an email to inform you of the waiting time.

2. My ac adapter was lost, I don't know how to choose a correct one?

• You can search machine model on our site
• You can contact us by email, tell us the machine brand and model, our service will help you choose the correct one.

3. Can I get more discount?

• Yes, if you whole sale more than 4 pics adapters.
• Yes, if you are our VIP Customers.

4. They are many types ac adapter for my machine model, which one should i choose?

• Try to choose the same brand and output as your original ac adapter, make sure it has the same tip size.
• Try to choose top brand adapter with the same output and tip size.
• Contact us, let us help you.

5. I have an ac adapter in my hand, but I can't find the same one in this site?

• Just send us some pictures of your original ac adapter by email, so we can help you find it in our warehouse or the market.

6. Do you have a phone number?

• We have listed phone number on site, but got too many telemarketing calls.
• We suggest customer contacts us by email, so we can reply your question one by one.

7. Order Delay:

• When the product is out of stock or needs to be further checked for correct product information, we will temporarily hold your order and contact you.
• We will use technology and big data to identify some orders that may buy the wrong product, but it is not our obligation to identify the wrong order, and consumers are responsible for their own mistakes.

8. Order Cancelation:

• You can cancel the order before the package is sent. The sign of successful cancellation is the receipt of our ‘order has been cancelled’ email.
• If the package has been sent and it has exceeded the scope of our company's interception of the package, you will have to bear the return shipping fee.
• If the product is out of stock and cannot be restocked, we will actively cancel the order and refund the full cost.

9. Order Refund:

• Papal refunds can be processed within 5 minutes after receiving your refund request.
• Credit Cart refunds can be processed within 2 days after receiving your refund request.
• Please make sure that you have reached an agreement with the customer service before refunding.

Refund Procedure:

• 1. Contact our service, tell us what are happened and show some pictures as proof.
• 2. Get an RMA (return number) and return address.
• 3. Take one picture of the return package and one pictures of the return invoice.
• 4. Return item back and email this 2 picture to our service, get refund in 5 mins.

Replace new item Procedure:

• 1. Contact our service, tell us what's happened and show some pictures as proof.
• 2. Get an RMA (return number), the return address and a replace order id.
• 3. Take one picture of the return package and one picture of the return invoice.
• 4. Send package back, email these 2 pictures to our service
• 5. Our service will update the status of resending order, warehouse will send a new item out.
• 6. Just wait for some day, you will receive a new item.

Our Contact Information

If you have any other question from our website, please do not hesitate to contact us, we will reply to you in 24 hours. Welcome to your order on our website.
Email:
Our office hours are: Mon~ Fri 9:00 am - 6:00 pm

If you need have a live chat support, please click the online chat button on BST Mon -Fri 7:00~11:00.